Questions, answered plainly.

CareOS is on-device clinical documentation for residential care, made by Rapid Response Software in Fairfield, California. It brings the eMAR med pass, shift notes, the CareBoard shift board, care plans, face sheets, and a 32-form assessment library into one calm system that runs on a computer inside your facility. The current version, V3.3.4, is in alpha testing.

Small residential-care homes — RCFEs, assisted-living, and board-and-care facilities — anywhere medications are passed and charting is still on paper. It is designed for every role on the floor, with separate views for administrators, RN/LVN nurses, and CNA/caregivers. The published pricing is built for homes from 2 to 60 beds.

Yes. CareOS runs locally on the facility’s own computer, so the care team can keep charting through an internet outage. Even sign-in is secured with offline two-factor codes — no internet required.

On hardware inside your facility, encrypted at rest with AES-256 — the same 256-bit standard banks and the military use. No resident records are sent to a CareOS cloud, so there is no vendor-held PHI database. Every deployment also includes a facility NAS that backs your chart up every night in your own building, and you can export your records at any time.

A NAS — short for network-attached storage, meaning a storage box connected to your building’s network — is a small, quiet box we install in your building. Think of it as a tireless filing cabinet: every night it automatically makes an encrypted backup copy of your facility’s charts and records, without anyone having to ask.

So your records never exist in only one place, and never live only in a vendor’s cloud. The med-cart laptop is where your team works each shift; the NAS is the backup copy that stays home in your building. If the laptop is ever damaged or replaced, your chart history is still right there in the building.

Nothing. We install it — usually in the office, near your router — and it runs quietly on its own: no logins, no buttons, no maintenance for you or your staff. If it ever fails, we support it free and swap it from our spare pool.

Your med pass keeps going. Your working records live on the med-cart laptop, and CareOS needs no internet, so charting continues as usual — the NAS is the backup copy, not the original. And if the NAS itself ever fails, we replace it free.

In your building, twice over. The working records sit on the med-cart laptop, and the backup copy sits on the NAS, updated automatically every night. Both copies are encrypted at rest with AES-256 — the same 256-bit standard banks and the military use. They are never stored only in a vendor’s cloud, and you can export them at any time.

The one-time technology fee covers on-site installation, configuration, data setup, and staff training — plus a touchscreen med-cart laptop, set up and ready to chart on, and a facility NAS for on-site backup. Every device we supply is installed and supported free; if one fails, we swap it from our spare pool. There are no per-seat charges — every staff member who charts is included.

Nothing during the alpha program — the full product, every update, and direct support are free, with no card and no trial clock, and joining never obligates you to continue. When paid beta begins, the published model is $15 per active resident per month — billed only for residents actually in your care, with no monthly minimum — plus the one-time technology fee: $1,250 for facilities of 16–60 beds, or $750 for homes of 15 beds or fewer on a 12-month service agreement. The fees come due when a facility converts from alpha to paid beta. Facilities that tested during the alpha and continue get a founding rate: 20% off the technology fee and $12 per resident for the first year. Full detail is on the pricing page.

Architecture. A cloud eMAR runs on the vendor’s servers and keeps your records in the vendor’s cloud; CareOS runs on computers inside your facility and your records stay on your own hardware — so it works without internet, and there is no vendor-held database of your residents. CareOS also publishes its full pricing, charges no monthly minimum, and includes the med-cart laptop and backup NAS in its one-time fee. The side-by-side comparison lays it out feature by feature.

Facilities: request a walkthrough and tell us about your building — alpha facilities run the full product free. Clinicians: the Clinical Alpha Tester program is open to RN, LVN/LPN, CNA, and med-tech clinicians with hands-on med-pass experience. Testers install new builds on their own Windows computer, work structured verification missions, and file verdicts from the tester portal — earning points redeemable for gift cards ($5–$25). It is a volunteer program, and a short confidentiality agreement comes before portal access.

CareOS is alpha software and may experience unexpected issues affecting performance. It is HIPAA secure but not SOC 2 compliant. The rates above are our published plan for paid beta; final rates are confirmed in writing before paid beta launches, and paid agreements include a cap on annual price increases. If anything here ever changes, it changes on this page first.

No — CareOS is not SOC 2 compliant at this time. We plan to file for a SOC 2 audit by year two.